![]() Open the "Run" dialog in Windows (On the keyboard, hold/release the Windows ( ) and "R" keys simultaneously) and ideally a debug log file, which can be obtained as follows: Windows version and any AV/firewall software that may be running If you had this problem after an automatic update, manual update or fresh installation.Īnd if you updated, what version you were on previously. If this is a free or paid version of CCleaner (we'll be prioritising this either way, but may help us isolate the issue) To help us determine why some users are impacted and some are not, please shoot a note to with something like "5.89 crash" or similar in the subject line so that we can pull it out of the queue for prompt attention. Further to Laurence's note above, we are seeing the vast majority of updates to 5.89 going off without a hitch, but also a few more cases like you describe than we would want to see and we've got a squad actively investigating this now.
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